Do
you have a specific process that you use with your clients?
How much do you charge?
Do you work on project pricing or an
hourly rate?
Do you have a large staff?
Since
your staff is small, will our relationship and communications
suffer?
Would your services replace or displace
my existing Web site developer and/or advertising agency relationships?
If we have in-house staff dedicated
to technical and marketing communications, and Web development, why
would we need your services?
Can you help develop the skills
of my internal staff?
Do
you have a specific process that you use with your clients?
No. We don't believe in a "one size fits all" approach to your
unique business. What we do first is listen to your assessment
of what your needs are, and then work together to style an arrangement
of consulting services and deliverables that fits your needs, budget
and resources. With a Free Consultation, we can
usually get a snapshot view of what processes and methods will
work best for you.
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How
much do you charge?
Our rates are competitive with other professional business services,
and often less than others that produce work/results of similarly
high quality. High quality also means
easier working relationships, better service and most of all, results
that will excel in meeting your objectives. We recommend our Free
Consultation for you to assess our potential value to
your business.
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Do
you work on project pricing or hourly rate?
We can work in any way that meets the mutual objectives of your
business and ours. Many of our clients prefer the not-to-exceed
project price, while others prefer hourly rates. Once they've worked
with us, a majority of our clients prefer to negotiate a Partner
Rate for us to be on their team over a period of time for more
global support - both tactical and strategic.
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Do you have a
large staff?
No. We learned long ago that the way to provide the highest level
of capabilities (value!) to our clients is to have arrangements
with a variety specialists in a virtual business model. This way
you are assured a level of expertise that's seldom available in
even the largest firms, and at a fraction of what they charge.
As a result, we have worked successfully for major global corporations,
as well as small start-ups.
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Since your staff
is small, will our relationship and communications suffer?
It's actually the exact opposite. Because we are small, our clients
command a high percentage of our time and you are directly engaged
with the people doing the work. There are no layers of sales or
account management. This is one of the reasons we are able to deliver
high quality results in remarkably short timeframes.
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If we have in-house
staff dedicated to technical and marketing communications, and
Web development, why would we need your services?
Actually, when the true costs are considered, we are probably
less expensive to your company than your in-house department. You
also get the benefit of working with experts who have experience
working with different businesses and challenges, with a level
of objectivity and expertise that would be difficult to get internally.
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Would your
services replace or displace my existing Web site developer and/or
advertising agency relationships?
Not necessarily. In some cases, our clients have asked us to partner
with other professional services to bring our own expertise to
the team, particularly in the areas of information design and technical
communications for our technology-based clients.
Other times, our clients may a have a relationship that doesn't
feel "right," but they aren't sure where to turn or how to make
a change. We serve as your ambassadors in getting those relationships
on the right track.
Most often, we have helped executive management evaluate the value
of these relationships with an eye to improve the efficiency, determine
cost-effectiveness, or to serve as your strategic, thinking "liaison" between
your business and the outsourced resource.
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Can you
help develop the skills of my internal staff?
Through the course of our relationship, we often provide training
and process overhauls to in-house staff so that they can be more
effective and increase their value to the business. Recommending
newer tools and providing "turn-key" communications solutions,
we frequently empower them to take over better, more efficient
ways to do their jobs.
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